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Elsa Afroilan - Dedicated to Growing Customer Relationships

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Elsa Afroilan

About Elsa Afroilan

Elsa Afroilan most recently served as a commercial banking relationship manager with Arlington Community Federal Credit Union in Arlington, Virginia. During her tenure with the credit union, she increased portfolio and credit profitability by 700 percent and developed guidelines for an automated decision-making tool designed to assist bankers working on loans and credit lines under $25,000. During her 12 years in the financial services industry, Elsa Afroilan has assisted in establishing solid outreach strategies, boosting portfolio performance, and driving overall corporate growth.

Originally from the Philippines, Ms. Afroilan earned a bachelor’s degree in Psychology from Miriam College in Manila. As a new immigrant to the United States, she focused on working hard to build a career in her chosen field, first accepting entry-level management positions in local bank branches.

Her steady focus on customer relationship management and strong growth plans led to an offer to work in Capital One’s McLean, Virginia offices as a vice president in the business banking department. While with Capital One from 2015 to 2018, Elsa Afroilan concentrated on revenue enhancement, playing a key role in the management of an enterprise-level client portfolio that generated as much as $25 million in annual revenue.

Ms. Afroilan has earned multiple professional honors, certifications, and awards, including a Global Recognition Silver Award for Leadership. She has also served as a mentor with the Young Entrepreneurs Academy in Arlington.

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